Viral TikTok: Former Waitress Shares the Worst Customer Requests She’s Ever Heard
UNITED STATES — Anyone who’s ever worked in a restaurant knows that customer service can be chaotic, and one former waitress has gone viral for sharing her most bizarre and infuriating customer requests. The three-minute TikTok confession, which has gained millions of views, offers a brutally honest look into what it’s really like to serve the public — one awkward request at a time.
The Waitress Who Said What Everyone Was Thinking
Known by her TikTok handle @flabigailfartin, the former server worked at a popular steakhouse chain before quitting and sharing her behind-the-scenes experiences online. “People used to ask me to adjust the air conditioning, the heating, even the volume of the music,” she said. “As if I carried a remote control in my apron!”
She also recalled customers trying to make their own lemonade with free ingredients: “They’d ask for lemon wedges and sweetener packets so they could make DIY lemonade. Disgusting,” she joked, pulling a face that summed up years of frustration.
The Strangest and Rudest Requests
Her list of complaints included everything from strange drink demands to awkward flirtation. “People would ask for half a glass of ice, three cubes, crushed but not too crushed… I don’t care!” she said.
When it came to entrees, she added, “You’re an adult — why look disgusted when I ask if you want mushrooms or onions on your steak? It’s not a trick question!”
She even remembered customers arguing over discontinued items: “We haven’t served coleslaw in three years, yet someone swore they had it last time.”
And like many servers, she endured uncomfortable encounters with flirty customers. “Being asked for my number or Snapchat right before leaving a tip — yeah, I remember you,” she said with an eye roll.
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When Adults Act Like Kids
Some moments, she said, were downright childish. “Ordering from the kids’ menu when you’re clearly over 30 and then asking for the free drink that comes with it — absolutely not,” she said. “Are you under 11? No? Then you’re paying full price.”
Another pet peeve was the “Coke refill trick” — customers ordering both a soda and water, leaving the water untouched while demanding endless soda refills. “Classic move,” she sighed.
Millions of Viewers Could Relate
The viral TikTok quickly gained traction, drawing thousands of comments from servers, bartenders, and fast-food workers who had lived through similar experiences. “Every single thing she said — I’ve lived it,” one user commented. Another wrote, “Finally, someone said it! The service industry struggle is real.”
Experts say the video struck a chord because it highlighted the emotional toll of customer service work. According to the American Psychological Association, service employees experience some of the highest levels of emotional burnout of any profession.
Still, the former waitress’s message wasn’t bitter — just honest. She ended her video with a simple reminder: “Be kind to the people bringing your food.” Because behind every “No problem!” is someone who’s probably been asked to adjust the thermostat for the fifth time that day.
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